Cancellation Policy

Dive Shark Point with Seahorses

Our Terms

Dear Customer

Here at Andys Scuba Diving we really value your business and we try to do our utmost to make sure you have the very best diving experience possible.

All we ask from you is that when you make your booking, you make a firm commitment to show up.

As a member of the Tourism Authority of Thailand (licence #34/00759) we reserve the right to charge for late cancellations.

For Phuket diving day trips and PADI course bookings:

  • If you cancel or re-schedule your day trip or course up to 4pm the day before, we will not charge you anything at all.
  • If you cancel after 4pm the day before your day trip or course or you do not show up for whatever reason, you will be charged in full or charged in full for day 1 in the case of a multiple day course.

By making a reservation with us, you are agreeing to the cancellation policy outlined above. Should we have to cancel your Phuket diving trip or PADI course in the rare event of a bad storm then you will not be charged or if you have paid upfront you will be fully refunded.

For Similans diving day trips:

  • If you cancel up to 7 days in advance, a full refund applies.
  • If you cancel less than 7 days in advance or you do not show up, no refund.

This is the policy of the operators South Siam. A refund may be possible when you cancel less than 7 days in advance, if a replacement customer is found.

For private charters:

  • If you cancel up to 30 days in advance, a full refund applies.
  • If you cancel up to 14 days in advance, a 50% refund less bank charges applies.
  • If you cancel less than 14 days in advance or you do not show up, no refund.

A refund may be possible (less admin and bank fees) when you cancel less than 14 days in advance, if a replacement booking is found. We strongly advise that you purchase travel insurance for any private charter booking.

For liveaboard bookings:

  • If you cancel up to 60 days in advance, a full refund less 1,000 THB admin fee plus bank charges applies.
  • If  you cancel 60-45 days in advance, a 70% refund less bank charges applies.
  • If you cancel less than 45 days in advance or you do not show up, no refund.

A refund may be possible (less admin and bank fees) when you cancel less than 60 days in advance, if a replacement customer is found. We strongly advise that you purchase travel and personal dive insurance for any liveaboard trip.

 

Enjoy Private Guiding on Your Phuket Diving Trip

Enjoy Private Guiding on Your Phuket Diving Trip

 
If you have any questions please send us an email or call 0806013901

Don’t forget, here at Andy’s we guarantee to provide you with private guiding or tuition at no extra cost on your Phuket day trip or PADI course! (Does not apply to Similans day trip or liveaboard trips). We look forward to a great days diving with you soon.

See our Special Offers page for the great deals we have for you right now.

Why not Charter your own Boat for an extra special private diving or snorkeling trip tailor-made to your needs.

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