Our Terms & Conditions
Dear Valued Guest,
Here at Andy’s Scuba Diving we really value your business and we try to do our utmost to make sure you have the very best diving experience possible.
All we ask from you is that when you make your booking you pay a deposit to secure your booking with us for your scuba diving day trip, PADI course or private charter. Some Liveaboard agencies may ask for FULL payment upfront or accept a deposit if your booking is several months ahead (Full payment is required for EARLY BIRD offers).
As a member of the Tourism Authority of Thailand (#34/01648) we reserve the right to charge for no shows or late cancellations.
For Phuket diving day trips and PADI course bookings:
- If you cancel or re-schedule your day trip or course up to 4pm the day before, we will not charge you anything at all and give you a full refund on your deposit or full payment received by us. If you have registered for PADI online learning you will not be refunded for the cost of the manual as this belongs to you and can be used at future PADI Dive Centres to continue your education.
- If you cancel after 4pm the day before your day trip or course or you do not show up for whatever reason, you will be charged in full or charged in full for day 1 in the case of a multiple day course. If you have registered for PADI online learning you will not be refunded for the cost of the manual as this belongs to you and can be used at future PADI Dive Centres to continue your education.
- Administration fees of 1000THB will be deducted from payments made for multiple day courses
By making a reservation with us, you are agreeing to the cancellation policy outlined above. Should we have to cancel your Phuket diving trip or PADI course in the rare event of a bad storm then you will not be charged or if you have paid upfront you will be fully refunded.
For Private Day Charters:
Due to many vessels we use, we will advise you of the cancellation policy at point of booking as each operator has different refund policies.
For Similans Liveaboard bookings:
- If you cancel up to 90 days in advance, a full refund less 1,000 THB admin fee plus bank charges applies.
- If you cancel 60 days in advance, a % refund less bank charges applies.
- If you cancel less than 60 days in advance or you do not show up, no refund will be issued.
A refund may be possible (less admin and bank fees) when you cancel less than 60 days in advance, if a replacement customer is found. We strongly advise that you purchase travel and personal dive insurance for any Liveaboard trip which covers cancellations in the event this may happen. Dive insurance is mandatory on all Liveaboards.
Insurance for Day Trips & Courses
We provide a Thailand insurance that covers for boat & scuba incidents for diving day trips and PADI Courses – please note this is a pay and claim insurance where you pay the medical facility in advance and claim back the expenses (this is normal practice in Thailand)- these are usually refunded within 15 Days. Please also check your own travel insurance as they may do direct payment to the medical facility in the rare event of an incident.
Payments made to Andy’s Scuba Diving (Head Office Chang Divers Co.,Ltd) are viewed as acceptance of the terms and conditions for each diving day trip, PADI course, Private Charter and Liveaboard which may vary from the above. Early Bird offers are non-refundable.
If you have any questions please send us an email or call 0806013901
Please note that Andy’s Scuba Diving partners with many boat operators on the island who arrange collection of our guests for the diving day trips on the boats – we urge you to ensure you are at the agreed meeting point at the given time of collection for your pickup. Andy’s Scuba Diving are not responsible for guests that are late, not at the agreed meeting point or do not show up as the boats have a scheduled time to leave the pier each morning so are unable to wait as they do pick up guests from other dive operations who have booked space on the boat.
Please note no fly times after your last dive is 18 hours which equates to after 11am the next day for a 3 dive day or after 0800 the next day for a 2 dive day.
Here at Andy’s we offer to provide you with private guiding or tuition at no extra cost for your group (minimum 2 pax) for your Phuket day trip or PADI course (Does not apply to Liveaboard trips). We are unable to guarantee private guiding/tuition from 15 December through to 31 January, we will always endeavour to deliver on our guests requests at time of booking.
We look forward to a great day’s diving with you soon 🙂
Happy Diving!
Lisa & the A Team